Support / Answers
Frequently Asked Questions
Everything you need to know about partnering with i-TUP and connecting your clients.
Who is eligible for the New Homeowner promotional plans?
These exclusive broadband rates, free router upgrades, and shopping vouchers are available for new homeowners and tenants renting a new home. This includes clients collecting keys for a new BTO, newly TOP Condos, taking over a resale property, or renting a new home.
How does the referral process work for property agents?
It is completely fuss-free. Simply connect your client with our team via WhatsApp. Our dedicated consultants will advise them on the best StarHub plans, handle the paperwork, and coordinate the physical installation. You add value to your client without adding to your workload.
Are there any hidden setup fees for my clients?
Under the current New Homeowner promotions, standard NetLink Trust (NLT) activation and installation fees (worth $152.72) are completely waived. We ensure full transparency on any exceptional charges (such as non-standard wiring) before proceeding.
Is i-TUP an officially authorized StarHub partner?
Yes, i-TUP Pte Ltd is an officially recognized and authorized StarHub Partner in Singapore. We are fully equipped to offer official promotions, hardware, and ongoing support for all StarHub services.
How do I get the referral fee payout?
We will PayNow you upon successful installation.
How do I know if you are legit?
We can get our StarHub account manager to email you and confirm that we are a StarHub authorized reseller.
What do I need to provide when referring a client?
Just the client's name and contact number, or ask them to message us directly and mention your name. We'll take care of pricing, paperwork, and installation from there.
How will I know if my referral goes through?
We'll update you once we've made contact, when the client signs up, and again once installation is confirmed. Feel free to check in with us anytime for a status update.
Is there a limit to how many clients I can refer?
No limit — you'll earn the referral fee for every successful signup and installation, whether it's one client or many.
What shopping voucher is offered?
The shopping voucher offered is either a CapitaVoucher or a Unifi voucher, depending on the promotion available.
How to reschedule broadband installation date and time?
You can call the StarHub hotline at 1633 to reschedule your broadband installation date and time.